![]() The contents of each release are managed, tested, and deployed as a single entity. Release – A collection of hardware or software documentation, processes or other components required to implement one or more approved changes to IT services. This includes all IT services, configuration items, processes, documentation, etc. The cause is not usually known when a problem record is created, and the problem management process is responsible for further investigation.Ĭhange – the addition, modification or removal of anything that could affect IT services. Problem – The cause of one or more incidents.
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